Privacy Policy

To provide casino services and maintain a safe account environment, Crowngold Casino may handle information that identifies you or is connected with your use of the website. The information collected depends on the services you use, the checks that apply to your account and the choices you make. We aim to collect information that is reasonably relevant to operating the service, meeting our obligations and supporting players.

Account and contact details

This may include your name, date of birth, residential or contact details, account login information, preferences, communications and information supplied when you register or update an account. We may also keep records of enquiries, complaints, requests and other messages sent to customer support. These records help us respond accurately, administer your account and keep a reliable history of important interactions.

Verification information

Where identity, age, location or account verification is required, we may handle verification documents and information taken from them. This can include documents or images used to confirm identity and information relevant to security and fraud prevention checks. You should only provide documents through the appropriate account or support process and should avoid sending sensitive information through unsecured or unrelated channels.

Payment and transaction records

We may record deposits, withdrawals, wagers, winnings, account balances, payment method details, transaction references and related activity. Payment information may be processed through payment providers or other service providers. We use transaction records to operate your account, process requested activity, investigate unusual transactions, provide support and meet financial, security and record-keeping requirements.

Technical, device and usage data

When you visit or use the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language preferences, general location information, pages viewed, access times and interaction data. We may also collect information through cookies and similar technologies. This data helps us keep the website working, understand performance, protect accounts and improve the user experience.

Personal information may be shared with carefully selected service providers that help operate the website and its services. These providers may support hosting, technology, identity and verification checks, payment processing, fraud prevention, customer support, communications, security, analytics or professional services. They should receive information only where it is relevant to the service they provide and are expected to handle it appropriately.

Information may also be disclosed where reasonably necessary to protect users, the service or the public, to investigate suspected fraud or unlawful activity, to respond to lawful requests, or to establish, exercise or defend legal rights. If the business or part of the service changes ownership or structure, relevant information may be transferred as part of that change, subject to appropriate handling requirements.

Reasonable technical and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication procedures, monitoring, secure systems and staff or provider processes. No website, internet transmission or electronic storage method can be guaranteed to be completely secure, so you should keep your login information confidential and contact support if you suspect unauthorised account activity.

Personal information is kept for as long as it is reasonably needed for the purposes described in this Policy. Some records must be retained for a period required by law even after an account is closed. This means that an account closure or deletion request may not result in every record being removed immediately. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

If information is handled by service providers in another location, appropriate arrangements may be used to support its protection. The way information is handled can depend on the service involved, the type of information and the legal or operational requirements that apply.

Depending on your circumstances and the requirements that apply, you may be able to request access to personal information held about you, ask for inaccurate information to be corrected, request deletion of information that is no longer required, or ask questions about how your information is handled. You may also withdraw consent to marketing communications at any time. These requests are subject to identity checks, applicable exceptions and records that must be kept for legal, security, transaction or dispute purposes.

How to make a request

To exercise your data rights, including access, correction, deletion of your data or withdrawing consent to marketing, contact support@crowngoldcasino.online. Please explain what you are requesting and provide enough information for us to locate the relevant account or records. We may ask for reasonable information to confirm that the request is made by the account holder or an authorised person. This helps protect personal information from unauthorised disclosure.

• Access: ask for a copy of, or information about, personal data held in connection with your account, subject to applicable limits.
• Correction: tell us which information is inaccurate, incomplete or out of date and provide the correct details where appropriate.
• Deletion: ask us to remove personal information that is no longer needed, noting that some records may need to be retained for a period required by law.
• Marketing choices: withdraw consent or update preferences for promotional messages. Essential account, security and service communications may still be sent.
• Questions or concerns: ask how information is collected, used, shared or protected, or raise a concern about its handling.

We aim to handle valid requests within a reasonable timeframe. The time and outcome can depend on the nature of the request, the information involved, the need to verify your identity and any legal or security obligations. If a request cannot be completed in full, we will generally explain the relevant reason as far as we are able to do so.

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, information practices or applicable requirements. The latest version published on the website will apply from its stated or displayed update date. You should review this page periodically, especially before continuing to use the website after a significant change.