Responsible Gaming

Gambling involves risk, and there is no guaranteed way to win. Every wager can result in a loss, regardless of previous results, personal knowledge or the outcome of earlier games. A win does not make a future win more likely, and a losing run does not mean that a win is due. Keeping this in mind can help you make decisions based on entertainment rather than expectation.

Only gamble with money you can afford to lose after essential costs and other financial commitments have been covered. Your gambling budget should come from spare income, not rent, mortgage payments, bills, savings, borrowed money or credit intended for another purpose. Never use gambling to recover losses, solve financial difficulties or create a regular source of income.

Before you begin, consider setting a personal budget and time limit. Decide in advance how much you are prepared to spend and how long you intend to play. Once that limit has been reached, stop for the day or take a break. Avoid gambling when you are upset, tired, under the influence of alcohol or other substances, or trying to distract yourself from personal problems.

Important principles

• Treat gambling as entertainment, not employment or an investment.
• Set a spending limit before playing and do not increase it to chase a result.
• Keep gambling separate from household money and other financial priorities.
• Do not borrow money or sell possessions to fund gambling.
• Accept that losses are part of gambling and cannot be guaranteed to return.
• Take regular breaks and allow yourself time away from gambling activities.

Problem gambling can affect people from all backgrounds. It may develop gradually, and a person may not recognise the impact until gambling has affected their finances, relationships, work, study or wellbeing. You do not need to wait for a serious problem before taking action. If gambling no longer feels enjoyable or manageable, a break and independent support may help.

Consider whether any of the following statements apply to you. One sign on its own does not provide a diagnosis, but several signs may indicate that it is time to reduce or stop gambling and speak with a qualified support service.

• You spend more time or money gambling than you intended.
• You repeatedly try to cut back or stop but cannot maintain the change.
• You increase the amount you wager to achieve the same excitement.
• You chase losses by continuing to gamble or placing larger bets.
• You think about gambling frequently or feel restless when not gambling.
• You hide your gambling, your transactions or your losses from people close to you.
• You borrow money, use credit or sell belongings to continue gambling.
• Gambling causes arguments, secrecy or problems with family, friends or colleagues.
• You miss work, study, sleep, meals or important responsibilities because of gambling.
• You feel anxious, low, guilty, irritable or distressed because of gambling.
• You gamble to escape stress, loneliness, sadness or other difficult feelings.
• You return to gambling soon after deciding to take a break.

If these signs are familiar, stop gambling and consider using a time-out or self-exclusion option. Speaking openly with someone you trust can also reduce isolation and make it easier to take practical steps. You can seek help even if your gambling has not caused financial harm.

If gambling is affecting you or someone close to you, consider contacting an appropriate gambling support service, financial counsellor, mental health professional or other qualified organisation in Australia. These services can provide confidential information and practical guidance about gambling, debt, relationships and emotional wellbeing. Independent support is available whether you are trying to reduce gambling, stop gambling or understand someone else’s behaviour.

If you feel overwhelmed, unsafe or at immediate risk of harming yourself or another person, contact emergency services or an urgent mental health service in your area. Gambling concerns can be connected with anxiety, depression and other serious issues, so it is important to seek urgent help when necessary.

Gambling is restricted by age and jurisdiction. Do not use Crowngold Casino if you are under the legal gambling age that applies where you are located, or if online gambling is not permitted in your jurisdiction. Age and identity verification may be required before an account can be used or certain activities can be completed. Never allow another person to use your account, and do not provide access to anyone who is underage.

• Keep your account login details private and use a strong, unique password.
• Log out when you finish using a shared or public device.
• Review account activity and report anything you do not recognise through the available account support process.
• Keep your contact and verification information accurate and up to date.
• Read the applicable terms, privacy information and responsible gambling settings before using the service.
• Do not gamble on behalf of another person or allow another person to gamble on your behalf.

Crowngold Casino may use account monitoring, verification and safer gambling measures to support compliance with applicable laws and internal policies. These measures do not remove the risks of gambling or replace your own judgement. The safest choice is not to gamble if you are concerned about the effect it may have on your finances, relationships or wellbeing.